Privacy Policy

By visiting the website located at  and any other applications and features (collectively, the “Site”) and using the services (the “Services”) provided by FLATX Company, Ltd., you consent to our use and processing of your information as set forth herein. This Privacy Policy covers FLATX’s treatment of personal information that FLATX gathers when you are on the Site or use the Services and that our customers and business partners share with FLATX. These privacy practices apply to FLATX’s customers and any internet users that visit the websites, applications or other features offered by FLATX’s customers (collectively, “Customer Sites”). This policy does not apply to third parties that FLATX does not own or control.

Collection of Information from Customer Site End Users

By accessing, visiting or using our Services, you consent to the collection and use of the personal information in accordance with this Privacy Policy and our Terms of Use. Please note that if you disagree with anything in this Privacy Policy or our Terms of Use, you should not use our Services.

This section describes our policies for internet users that visit Customer Sites.

Personal Data

Once you install the XVTO App, we are automatically able to access certain types of information from your Shopify account. You will be required to provide us any information that relates to you, which helps us to identify and contact you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • Cookies and Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data . Also, by using the function “taking a photo” on XVTO App, the user agrees to store the photo on servers. The photo is only stored - no one else has access to it and it will be deleted by clicking the "X" button in the Virtual Try-on frame.

After installation, a subscription plan with restricted access to features is activated without any charges. In the need of upgrading plan that has a recurring fee for every 30 days, your credit card and billing information is required to proceed the payment. FLATX owns the right in our sole discretion to deny the User's access to the Service, in such circumstances where the User is believed to fail to pay for a paid Service within an allotted period.

Subscription Cancellation / App Deletion

The User may wish to cancel subscription or uninstall XVTO App anytime, followed by refunding the amount the User has paid and has not been used. The action of uninstallation is understood that the User consent to the processing of personal data is revoked and FLATX is committed to delete any personal data from your profile. However, saved data of your products and app settings may still be retained for a period of time, which varies differently among the monthly plans. Please check the plan details here. After the cancellation or deletion, we do not restrict you from resubscribe or reinstall.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

Your browser may provide you with the option to refuse some or all browser cookies. You may also be able to remove cookies from your browser. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use: Session Cookies, Preference Cookies, and Security Cookies. We use Session Cookies to operate our Service, Preference Cookies to remember your preferences and various settings, and Security Cookies for security purposes. FLATX uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you do not want your information transferred to or processed or maintained outside of the country or jurisdiction where you are located, you should not use our Services.

If you are located outside Vietnam and choose to provide information to us, please note that we transfer the data, including Personal Data, to Vietnam and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer

Please spare in mind that no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee or warrant the security of any information you transmit on or through the Site and you do so at your own risk. However, FLATX Home will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country, unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data, Legal Requirements

FLATX may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of FLATX
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Conditions of Uses

Your use of the Site and Services and any possible dispute over privacy are subject to this Privacy Policy and our Terms of Service, including limitations on damages, dispute resolution, and application of Vietnam laws.

Security Of Data

The security of your data is important to us, but be aware that no method of transmission over the Internet, or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purposes.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any new Private Policy will be posted Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

We recommend you to review this Privacy Policy periodically for the latest updates. Changes to this Privacy Policy are effective as soon as they are posted on this page.

How to contact us

In case of any questions or complaints related to our Private Policy, please contact us via this email at, or via mail to the below address:

Office: 10th Floor, Miss Ao Dai Building
21 Nguyen Trung Ngan, Ben Nghe Ward, District 1
Ho Chi Minh City, Vietnam.
Phone VN:  +84 0789540000